COVID-19: Event Cancellations and Updates
In line with Carnegie Hall’s central commitment to safeguarding the health of its audiences, artists, and staff, we are very disappointed to let you know that we have had to cancel the remainder of the Hall’s 2019–2020 season. This includes live events and in-person educational programming presented by the Hall’s Weill Music Institute—whether taking place at Carnegie Hall or an offsite location—and all free Carnegie Hall Citywide performances in venues across New York City. All activities throughout the Resnick Education Wing have also been cancelled.
- Many concertgoers who purchased tickets by credit card from Carnegie Hall for a performance that has been cancelled may have already received a refund. To those who are able, please consider making a donation to the Hall.
- Those who have tickets to an event that has been cancelled and have not yet received a refund may donate the value of those tickets to Carnegie Hall by emailing firstname.lastname@example.org with your complete contact details (name, mailing address, and phone number), and the name and date of the concert listed on your tickets. We are also extending the option to apply credit balances to future ticket purchases through June 30, 2021. Whichever you choose, please contact us by Wednesday, April 15, 2020, before a refund is processed. Kindly note that given the current volume of email inquiries, a formal acknowledgment may be delayed.
- Ticket holders who made their purchase by cash at the Box Office may request a refund through June 30, 2020, by emailing email@example.com with your complete contact details (name, mailing address, and phone number), and the name and date of the concert listed on your tickets. Please be aware that in some cases, cash refunds may be delayed until our offices reopen.
- Anyone who purchased tickets directly from other concert presenters should contact that presenter for refund information.
Everyone at Carnegie Hall looks forward to sharing live music with you as soon we are all able to reconnect in person. Until then, we invite you to enjoy recent broadcasts and curated playlists available for streaming on demand. We have also made our Musical Explorers curriculum available to families with young children (grades K–2) at home and introduced a resource hub for educators to access many of our programs online.