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  • Carnegie Hall Presents
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Privacy Policy

Protecting your personal information is our priority. This Website and Email Privacy Policy describes how Carnegie Hall collects, uses, and shares non-personal and personal information when you visit the website, when you receive emails sent by Carnegie Hall and when you use Carnegie Hall online products. By using the Carnegie Hall website, opting-in to Carnegie Hall emails, and using other Carnegie Hall online products, you consent to the practices described in this policy.

The effective date of this policy is November 22, 2017.

Please note that this policy does not apply to any websites other than, including websites to which you may link from (e.g., Facebook, Twitter, and YouTube), or to emails that are not sent by Carnegie Hall.

A. Non-Personal Information

We collect information to provide better services to our stakeholders. When you visit the site, we collect device-specific information such as your Internet Protocol (IP) address, hardware model, operating system version and mobile network information. In addition, we gather information about the type of browser you are using (including the specific version), and from which site you came.

We use various technologies to collect and store information when you visit, or when you receive one of our emails. For example, we use cookies and/or web beacons to collect information, store your online preferences, and automatically recognize you when you return to our site. Please see below for further information on our use of cookies. We may also supplement the information we collect with information we receive from other companies. For example, we may use marketing segments developed by us or other companies to customize certain offerings.

B. Use of Cookies

Cookies are widely used and most browsers are set up to accept them automatically. If you would prefer, you can set your browser to notify you when you receive a cookie, which lets you choose whether or not to accept it, or set your browser to block any cookies automatically. Please note that if you decide to set your browser to block cookies, some features and services on our site may not work properly because we may not be able to recognize you. In addition, any offers we may provide when you visit our site may not be as relevant to you or tailored to your interests.

It is important to note that cookies and web beacons do not contain any personal information. The information they contain helps us improve your interactions with the site, as well as our communications with you, and may include:

C. Personal Information

In addition to the non-personal information described in the previous section, we may also gather personal information that you give us, including your name, address, phone number, and email. For example, we collect personal information when you:

If we collect personal information directly from you, we may use it alone or in combination with information we acquire about you from third parties, or that is publicly available from other sources, in order to better tailor and personalize our offerings and our communications with you.

We may collect and store information (including personal and non-personal information) locally on your device and within your web browser application. Information we collect when you are signed in to the Carnegie Hall website, in addition to information we obtain about you from third parties, may be associated with your Carnegie Hall Account. When information is associated with your Carnegie Hall Account, we treat it as personal information. Upon your request, we will provide you with access to personal information we have collected from you. You can help Carnegie Hall maintain the accuracy of your personal information by notifying us when you change your address, phone number, or email address. To access or update your information, or to stop receiving communications from Carnegie Hall, please contact Carnegie Hall by email at or by postal mail at the following address:

Carnegie Hall
881 Seventh Avenue
New York, NY 10019
Attn: Web Development

You can also sign in to your online Carnegie Hall Account at to access and change your personal information. Once you have reached your account page, click on “My Account Info” to access your name, address, and contact information; click on “My Email and Newsletters” to manage your Carnegie Hall email subscriptions.

If you contact us in writing, please include your old and new contact information so that we can make the appropriate corrections. Please note that in order to verify that we are communicating with you or someone authorized to act on your behalf, we may make access to your personal information conditional on the verification of certain information previously provided by you.


We do not knowingly collect any personal information from children under the age of 13. Any portion of the website intended for children under 13 will not request any personal information. Children under 13 should not provide any personal information to Carnegie Hall. In the event that we learn that we have inadvertently gathered personal information from children under 13, we will take reasonable measures to promptly erase such information from our records.

A. Operation of Our Business and This Website

Carnegie Hall uses the information we collect about and from you in connection with the operation of our business (for example, to communicate with you concerning events to which you have purchased tickets), and to offer an enhanced, personalized online experience on our site.

The information we collect allows us to:

When you contact us, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements. We use information collected from cookies and web beacons to improve your user experience and the overall quality of our services.

B. Sharing Information with Certain Third Parties

With the exceptions described below, we will not share personal information about you with any other entity.

  1. Our Service Providers
    We provide your information to trusted third-party companies to perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and to assist in our marketing efforts. We direct all such third-party service providers to maintain the confidentiality of the information disclosed to them and not to use your information for any purpose other than to provide services on Carnegie Hall’s behalf.
  2. Organizers of Concerts and Special Events at Carnegie Hall
    We share personal information that you give us with third-party organizers of concerts and special events at Carnegie Hall for their direct-marketing purposes, but only if you purchase tickets to their concerts and events.
  3. Purposes of Safety, Security, and Compliance With the Law
    Your information and the contents of your private online communications may be accessed and disclosed (a) in response to legal process (for example, a court order, search warrant, or subpoena); (b) when we have a good-faith belief that we are required to disclose the information in response to legal process; (c) in other circumstances in which Carnegie Hall believes the site is being used in the commission of a crime (including exchanging information with other companies and organizations for the purposes of fraud protection and credit-risk reduction); (d) when we have a good-faith belief that there is an emergency that poses a threat to the safety of you or another person; and (e) when necessary to protect the rights or property of Carnegie Hall, including to enforce the Terms and Conditions of our website or to render the service you have requested.
  4. Contest Sponsors
    We may occasionally present a special contest or promotion on the site that is sponsored by a third party. To qualify for entry, we may ask you to provide personal information. If we plan to share the personal information we request from you with such sponsor(s), we will notify you on the webpage through which the information is collected.
  5. In Connection With a Sale or Merger
    In the event that Carnegie Hall undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer all of your information, including personal information, to the successor organization in such transition. If material changes to our privacy practices will occur as a result of the business transition, we will notify you of the business transition prior to transferring your personal information.
C. Transfers Outside of the European Economic Area (EEA)

The non-personal and personal information that we collect may be transferred to and stored in the United States, and any other countries in which we might operate, including through service providers. In some of these countries, the privacy and data protection laws regarding when information may be accessed and processed may differ from those in the country in which you live. By agreeing to the terms of this policy, you consent to the transfer of your non-personal and personal information outside of the EEA, in accordance with this policy.


When you sign up for a Carnegie Hall Account, you will be given the opportunity to opt in to receive promotional emails from Carnegie Hall. If you choose to opt in, you can later choose to opt out of receiving additional promotional emails from Carnegie Hall by clicking on the “unsubscribe” link in any such email, or by submitting such a request by email at or by postal mail at the following address:

Carnegie Hall
881 Seventh Avenue
New York, NY 10019
Attn: Web Development

You can also sign in to your online account on to opt out of some or all of your email subscriptions.

Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective. Your unsubscribe or email preference change will be processed promptly, within 10 business days.

Note that if you opt out of our promotional communications, we may still email or communicate with you from time to time if we need to provide you with information or if we need to request information from you with respect to a transaction initiated by you or for other legitimate non-marketing reasons.


We work to protect the security of your information during transmission by using secure sockets layer (sometimes referred to as “SSL”) software that encrypts information you input. You can further help to ensure your security by taking a few simple precautions. For instance, you should protect against unauthorized access to your Carnegie Hall Account username and password, and to your computer. You should also be sure to sign off when you have finished using a shared computer.

If you make a purchase through the site, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our servers. We will retain purchase information for our records, and only share with third parties as provided in this policy. We employ technical and physical safeguards to help prevent unauthorized access to user information that we maintain. Since no safeguards are one hundred percent secure, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. Please notify us if you become aware of any issues.


Our website does not follow Do Not Track settings in your browser because we use third-party services to conduct certain activities, such as Google Analytics, Google AdSense and Canopy Labs, which do not follow DNT settings.


Please note that this policy may change from time to time, and use of personal information that we gather is subject to the policy in effect at the time of use. You should check the site periodically to see recent changes.

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